Delivery & Returns
WAYS TO RECEIVE YOUR GOODS
There are three ways to receive your goods:
1. Our free click and collect service from our showroom in Edinburgh during normal working hours from 10am – 5.30pm Monday to Saturday and by appointment only on Wednesday. We’re closed on Sunday.
2. Standard delivery with a courier service.
3. Delivery with an install service (see below for more information).
Our estimated delivery times for each product are listed on our website. The majority of our products come with lead times as they are made to order. After you order with us, your order will be confirmed via email. Once we have confirmation of the despatch date we will get in touch to let you know.
When your goods arrive with us, we will despatch them within 2-3 working days and send you an email to let you know the delivery is on the way. Our UK delivery service offers a trackable service so we will always be able to keep you up to date with your delivery. Unless otherwise agreed, if you order multiple items from us we will wait until everything is here to despatch them.
We aim to keep our delivery costs as low as possible, but our priority is to make sure the goods arrive with you safe and sound.
We do ship internationally but request that you email us with the products you require and location with postal/zip code so we can get the best price for you.
DELIVERY AND ON-SITE INSTALLATION
Available* for an average charge of 5% of your total order with a minimum charge of £245.00 (plus UK VAT). It includes delivery, assembly, installation and removal of all packing materials. Please get in touch to discuss your requirements.
*On-site installation is not available for lighting products or for deliveries outside the UK. It does not include any kind of electrical fitting or drilling.
Delivery times do not include the time it takes for your order to be made. We offer a delivery and install service across the UK Mainland only.
Goods may only be returned after an agreement, in writing between Moleta Munro and the buyer. Under the Consumer Contracts Regulations, if you buy online or by phone, you may return or exchange goods within 14 working days of delivery, except for the products described as made-to-order.
Returns are at customers’ own expense and risk, we advise you use an insured, signed for service. All accurately returned products will be credited to the original purchaser’s credit or debit card, excluding delivery costs, within 7 working days. The product you return must be in new, unused condition with all the original packaging and product tags still attached. New and unused means, that there are no marks on the item or packaging. We are unable to accept any item with any indication that it was used.
Returns should be packaged carefully and returned to address below. Please include a copy of your invoice. The order should be sent using an insured and recorded service, always retain proof of postage.
43-46 London Street
MADE TO ORDER PRODUCTS
We cannot refund or exchange made-to-order products. Due to the bespoke nature of the products we supply and the diverse choice of finishes, materials and options available goods are often made-to-order by the manufacturers we work with and imported from overseas. Therefore it is not possible to return these items. We will contact you via email to confirm your order details are completely correct before we place the order with the supplier.
The item will be noted as made-to-order if it is non-returnable on the sales order. You have 7 days to amend your order from receipt of this email. Please only order if you are sure that the item and finish are right for your needs as you may not be able to change the order after the item has entered into production. Following delivery, made-to-order goods are non-returnable unless we have not supplied the correct item or specification as per the order confirmation.
Made-to-order is furniture and lighting items whereby you select a fabric, colour, material finish or size at the point of order.
EX-DISPLAY / CLEARANCE ITEMS
Are sold as seen and non-returnable. Therefore we recommend goods are viewed prior to purchase.