Delivery & Returns
WAYS TO RECEIVE YOUR GOODS
There are three ways to receive your goods:
1. Our free click and collect service from our showroom in Edinburgh during normal working hours from 10am – 5.30pm Monday to Saturday and by appointment only on Wednesday. We’re closed on Sunday.
2. Standard delivery with a courier service.
3. Delivery with an install service (see below for more information).
Our estimated delivery times for each product are listed on our website. The majority of our products come with lead times as they are made to order. After you order with us, your order will be confirmed via email. Once we have confirmation of the despatch date we will get in touch to let you know.
When your goods arrive with us, we will despatch them within 2-3 working days and send you an email to let you know the delivery is on the way. Our UK delivery service offers a trackable service so we will always be able to keep you up to date with your delivery. Unless otherwise agreed, if you order multiple items from us we will wait until everything is here to despatch them.
We aim to keep our delivery costs as low as possible, but our priority is to make sure the goods arrive with you safe and sound.
We do ship internationally but request that you email us with the products you require and location with postal/zip code so we can get the best price for you.
DELIVERY AND ON-SITE INSTALLATION
Available* for an average charge of 5% of your total order with a minimum charge of £245.00 (plus UK VAT). It includes delivery, assembly, installation and removal of all packing materials. Please get in touch to discuss your requirements.
*On-site installation is not available for lighting products or for deliveries outside the UK. It does not include any kind of electrical fitting or drilling.
Delivery times do not include the time it takes for your order to be made. We offer a delivery and install service across the UK Mainland only.